With over 55 years of working with the public, Connie will entertain you with this fast-paced workshop as she brings energy and enthusiasm in her " Footprints: Steps to Customer Service ". She will emphasize what you need to make a good first impression, how to deal with difficult customers and the steps you must take to continue to give the best customer service care.
Sheri's life motto is: "I try to leave everyone a little bit better for having met me, even if it's just a smile". With many years of small business advisory & financial industry experience, Sheri enjoys working with business owners & students to help them find viable, practical solutions that can be implemented & in ways that “stick” for them. She provides advice, strategies, & connections to solutions & resources that benefit those in or entering the business world both personally & professionally. As an advisor, trainer, leader, & Empress of her own universe, Sheri is proud to be a part of the YSTOP program helping high school students succeed in the business world. It's how she got her start at only 16 yrs old & hopes to pay it forward to others.
Holly Devlin is the Community Response Network Co-Ordinator with United Way of Bruce Grey. Holly manages a financial literacy program that is free and confidential. Spend an hour with Holly and you will become much more confident in how you manage the money you have. It’s amazing to hear feedback from people who’ve attended her workshop once they realize that they have been actually doing very well, the issue is simply not ENOUGH money. Holly is full of tips and tricks for budgeting and stretching dollars, as well as long term financial planning.
A former Corrections Officer and Hostage/Crisis Negotiator will teach you tips and techniques to deal with difficult people and how to avoid the triggers, both yours and theirs. You don’t need a gun, but you do need a plan to recognize these situations, neutralize them and negate their effect on your life!
A Career Specialist with numerous years of experience in customer service roles offering community assistance. Lisa has excellent skills in job solutions, client relations, project development, public speaking, teamwork, problem solving, as well as experience in managing a cost-recovery program. She is a passionate employee aiming to take on challenges and generate connections.
Lindsay has been with the agency for 9 years, working progressively through a variety of roles and programs. This opportunity has allowed her to develop a well-rounded knowledge of employment counselling for all age groups. As a current Employment Counsellor in the Fergus office, Lindsay is confident when assisting clients with their employment search in Fergus and Wellington County having been raised and currently residing in the area. With a diverse employment background herself, Lindsay is able to relate to all her clients to assist them in their career endeavors.
Patricia is the founder and instructor at Love2Learn, a training service offering online and in-person workshops on business and academic communications skills.She is also a part-time university instructor who has taught at Wilfrid Laurier University, Mount Allison University and the University of Waterloo, in the areas of Eastern Religions, Religion and Modernity, and Ritual Studies. Before that, she was a professional seamstress working as a theatre costumer for some of the big theatre companies in Toronto: Livent, Mirvish, The Canadian Stage Company, The National Ballet, and the Canadian Opera Company. Since 2012, she has been helping her husband, Rob, start up a small-scale organic farm, and writing about their adventures at Bay Street to Barnyard. Patricia is a writer, and has published a book on learning, ritualizing, and meditation, called Knowing Body, Moving Mind. She also has five years' experience as a copy editor for the Journal of Global Buddhism.
Trent Heipel is the Branch Manager at Meridian Credit Union in Walkerton, On. As a former Branch Manager of the CIBC in Kincardine, On., Trent's featured skills are retail banking, consumer lending and mortgage lending.