Critical Thinking and Problem Solving
Problem solving and critical thinking help us to make daily decisions. It’s a whole mind-set – one that drives people to bring out the best in themselves, and to shape the world in a positive way. Critical thinking and problem solving are skills you will need and use for your entire life!
L.E.A.P.S. process, what it is and how to apply it
Things you avoid saying or never say in a difficult situation
Universal truths of human interaction: what does everyone need?
Main elements of communicating
Listening, empathy, patience, honesty and self-control